AVOID DISCRIMINATING AGAINST WORK-FROM-HOME AGENTS

Several individuals have shared their experience with employers who are overlooking the work-from-home agent as candidates for promotion, pay raises, etc. As you are away, the work from home industry blew up after the onset of the coronavirus made it dangerous to be around anyone in large numbers. Now that things are starting to improve, many of the restrictions are now gradually ending. While it has been deemed safe to return to the office environment, many employees are still reluctant to return to the workplace.

While some of the reasons for this reluctance may be continued apprehension of the pandemic , for others it is the mere fact that they have enjoyed the flexibility that working from home provides and do not want to go back to the way it was. I can totally understand that line of thinking.

Experts believe that remaining at home may place you in a situation where you could overlooked for promotions and pay raises because of your reduced interested within the workplace. Employers must treat work-from-home agents the exact same as they treat employees that are working in the office. If you provide greater opportunities for those in the office, then you are placing your company at risk indirectly of discrimination claims triggered by the unfavorable treatment of work-from-home staff. To avoid this, employers will need to use the same method as SRVS uses to evaluate, promote, demote or terminate agents. Develop a system that will objectively categorize employees based on specific criteria and metrics that agents must meet. In doing so, it is clear that everyone is on the same equal playing field and has an equitable opportunity to meet criteria in hopes of promotion or pay raises. This will eliminate anyone in management from invoking their disregard for an agent based on prejudices or biases that typically lead to mistreatment of employees.

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How to Stay Focused and Avoid Burnout When Working From Home

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6 Roadblocks of Remote Customer Service And How to Overcome Them