The Biden administration announced plans for improvement of “customer service”. As you know, dealing with government agencies is not a easy task. But the initiatives President Biden will implement will affect telehealth, maternity care for Medicaid beneficiaries and healthcare services at the Department of Veterans Affairs.

• Service members and veterans will be able to use Login.gov accounts to access VA.gov and its information about the healthcare and benefits they've earned, and outdated and duplicate VA.gov sign-in options will be removed across VA websites and mobile apps.

• Veterans, beneficiaries, and their caregivers will be able to access digital services through a single, integrated digital platform on VA.gov and a flagship VA mobile application so that VA's customers don't have to use separate portals, websites, or mobile applications when managing their healthcare and benefits online.

• Pregnant women covered by Medicaid will have access to safer and more equitable care because of strengthened requirements for maternal health quality measurement, including perinatal quality and patient care experience. Measures will be evaluated by race and ethnicity to better identify and address inequities in maternal health care delivery and outcomes.

• 7 million women and their children, including those eligible for benefits through the Special Supplemental Nutrition Program for Women, Infants, and Children, will be able to grocery shop online, providing an alternative way to access healthy foods.

• Medicare recipients will receive personalized online tools so they can save money on drugs, manage their healthcare, and access expanded customer support options, including an in-network pharmacy finder tool.

• More patients will be able to get more automated access to their electronic prenatal, birth, and postpartum health records (including lab results, genetic tests, ultrasound images, and clinical notes) to improve their experience and support better care coordination.

• Patients will have increased ability to use telehealth with their doctors, connecting rural Americans, individuals with disabilities, or individuals seeking the convenience of remote options with the health care they need.

Let’s hope this makes the experience dealing with these entities a little less stressful.